What happens to the transaction fee when I cancel my booking?

In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. This fee, usually 2.9% + $0.30 of the total payment, is directly collected by PayPal and not us.

Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.